Website chat check for hotels

How guests use your chat

A guest who opens your chat has already found you. They want one thing settled before they book: is there a room for these dates, what does it cost with taxes and fees, is breakfast included, can I bring the dog, is parking free. A clear answer with a link to book direct keeps the booking. A slow or vague one sends the guest back to the travel site where they started.

Hotel chats are often run by a booking-engine bot, sometimes with a handoff to the front desk. Both can work well. Both can also loop, deflect or answer the wrong question.

What our AI asks a hotel

• Availability and the rate for specific dates and a room type.
• What the price includes: taxes, resort or service fees, breakfast, parking.
• A policy question that decides the stay: pets, early check-in, cancellation.
• How to book direct, and whether the chat offers a link or a hold.

The AI introduces itself as an AI check and plays an illustrative guest. It never claims to be a person.

What the report looks at

• Time to first reply, and whether a person joins when the bot cannot answer.
• Rates and policies: a specific answer, a range, or “please check the website”.
• Accuracy: do the answers match your own website?
• The next step: a direct booking link or a clear way to reserve.
• Tone: welcoming, clear, free of copy-paste blocks.

Each point carries the quote behind it. The sample report shows the format.

Instead of a hotel mystery shopper for your chat

Hospitality shops by agencies cover the stay itself: arrival, the room, the restaurant. For the website chat, an open check is faster and repeatable. Our AI writes as a guest would, says it is an AI, and the judge scores the transcript against one checklist. The comparison in detail: mystery shopping vs an AI check.

Start

Run the trial on your hotel’s website, or browse other industries.