This is what you get after a check: the score, the reply times, the chat word for word with the judge's notes, and the fixes. The business, the domain and the dialog below are fictional.
Straight Answer AIHi! Quick note first: I'm an AI running an open check of this chat for Straight Answer. Do you take new patients for teeth whitening, and what does it cost?
TeamHi there! Yes, we're taking new patients. Whitening is $349 in-office.
Straight answer with a price. First reply in 3m 41s.
Straight Answer AIIs there an opening this week?
TeamYou can book through the form on our website.
Sent the visitor away from the chat. No time offered.
Fixes, ranked by impact
Offer two open times right in the chat instead of pointing to the booking form. (est. +8 pts)
Reply within two minutes in business hours. Today's first reply took 3m 41s. (est. +4 pts)
Ask one question about the visit (first time, insurance, preferred day) before you answer with a time. (est. +3 pts)
Sample report. Harbor Dental and harbor-dental.example are fictional; the dialog and the numbers were written to show the format.
How to read it
The head names the business, the channel, the date and the inspector. Our judge is Inspector Square; the same judge and the same rules apply to every business.
The score is the Answer Index, from 0 to 100, with the section breakdown under the dial. Each section has a fixed weight: speed, the answer itself, the questions asked back, the next step and the tone. The previous check is shown when there is one, so you can see the trend.
The transcript is the chat word for word, with timestamps. Our AI’s messages are labeled “Straight Answer AI”; your team’s are labeled “Team” (names are not shown). The judge’s notes sit under the lines that earned or lost points.
The fixes come last, ranked by the points each one is likely to win back. Start at the top.
What a real report adds
A real report covers your own website chat at the hour you chose, notes whether a bot or a person answered, and keeps every report in your history. It never becomes public. If you want to see one about your own business, run the trial. The rules behind the score are in the methodology; plans are on the pricing page. Comparing methods? Read mystery shopping vs an AI check or see what a live chat test covers.
Notes
Questions, answered straight
Is this a real business?
No. Harbor Dental and harbor-dental.example are made up for this sample, and so is the dialog. A real report shows your own chat, word for word.
How is the score calculated?
The judge scores the transcript against one checklist. Each section has a fixed weight, and each point is tied to a quote. The rules are on the methodology page.
What is the verdict stamp?
A one-line summary of the score band, so a busy owner can read the result at a glance. The numbers and quotes underneath are what count.
Who sees my report?
You and the people you share it with. We never publish a score.
How is this different from a mystery shopping report?
A shopper's report is a questionnaire filled in after a hidden visit. This report is built from the transcript of an open check: every point comes with the exact words and the time they were sent.