Refund policy

Draft: this text is pending legal review (OA-3).

The short version

You can cancel your Straight Answer subscription at any time in your account billing page (/account/billing) or by emailing legal@straightans.com. After you cancel, you are not charged again.

Trial

• If you ran no check during the trial, we refund the trial fee ($1) in full when you ask before the trial ends.
• Once the trial check has run, the trial fee is not refundable.

Monthly subscription

• We do not refund checks you have already used, except where the law requires it.
• If you ask within the paid month and have used no checks that month, we refund the unused part of the month pro rata.
• If you cancel without asking for a refund, you keep access until the end of the paid month.

Charges made in error

If you were charged after cancelling, charged twice, or charged a price you were not told about in advance, we refund the full amount charged in error.

How to ask

1. Email legal@straightans.com from the address on your account and include the charge date.
2. We reply within 10 business days.
3. Refunds go back to the original payment method; your bank decides how fast it appears, usually within 5 to 10 business days.

The full agreement is in our Terms of Service.