Blog

Practical guides on answering customers faster and better — in the chat and beyond.

What we write about

How fast businesses answer new inquiries, why website leads go cold, how to test your own live chat and what a good reply looks like. We cite the studies we rely on, with their year, and we do not invent numbers. When our own checks produce enough anonymous data, we will publish benchmarks here too.

Articles

The first articles are being prepared.

Sample report

What lands in your inbox

Sample · Harbor Dental (sample) · Inspector: Square

VerdictMostly straight

72/100

Answer Index · Good

Transcript, verbatim

10:06:30
Straight Answer AIIs there an opening this week?
10:11:02
TeamYou can book through the form on our website.
Sent the visitor away from the chat. No time offered.

Top fix

Offer two open times right in the chat instead of pointing to the booking form. (est. +8 pts)

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